Resume

Experience

January 2022 - February 2025 (redundancy)

SENIOR PRODUCT DESIGN MANAGER

Swrve (acquired by MessageGears) - Remote, Ireland

Led a cross-functional team of senior product and content designers supporting enterprise-scale mobile and email marketing solutions. Balanced strategic design leadership with hands-on ownership of content systems, documentation, and research practices.

Established a UX research and content strategy practice, integrating qualitative and quantitative insights to guide product decisions, improve onboarding, and increase demo clarity—contributing to improved feature adoption and sales team effectiveness.
Redesigned platform-wide information architecture and navigation, significantly reducing user friction across high-value workflows and increasing internal support team efficiency.
Scaled a new design system to support a migration to React, introducing accessible UI standards and reusable content patterns that accelerated design output and improved consistency across 20+ product features.
Designed modular, cross-platform messaging workflows and technical documentation that supported seamless integration of Swrve’s mobile features into the MessageGears platform—enhancing customer adoption and reducing workflow friction.
Mentored team members through structured career development plans and created operational processes (design sprints, documentation standards, tooling workflows) to improve consistency and collaboration across product teams.

January 2020 - December 2021

TECHNICAL CONTENT MANAGER

Swrve - Dublin, Ireland

Founded and led Swrve’s content design practice, owning the full content lifecycle for developer documentation, integration guides, and in-product UX copy. Partnered closely with engineering, product, and customer success teams to deliver scalable, developer-focused content aligned with platform goals and technical standards.

Built and launched Swrve’s first developer portal (developer.swrve.com), creating API references, SDK documentation (iOS, Android, Unity), and implementation guides that accelerated partner integration and supported strategic acquisition by MessageGears.
Designed end-to-end documentation for new integration APIs, working directly with engineers to define schemas, create example payloads, and build intuitive developer workflows.
Defined structured documentation workflows using Markdown, Git, and Stoplight, with support for OpenAPI and Swagger specifications—enabling version-controlled, collaborative API documentation aligned with product release cycles.

July 2014 - December 2019

SENIOR TECHNICAL WRITER

Swrve - Dublin, Ireland

Responsible for developing and maintaining the Swrve Help Center, managing the full life cycle of both developer documentation and end user guides for the Swrve platform.

Modernized the Swrve Help Center, integrating API docs, SDK references, and user guides into a cohesive structure that improved discoverability and reduced reliance on support.
Created and maintained a content style guide and documentation standards, ensuring consistency across cross-functional contributors and improving editorial efficiency.

2012 - 2014

TECHNICAL WRITER

Aware 360 - Calgary, Canada

Developed and maintained online help, user manuals, and technical documentation for GPS-related software and hardware products.

Designed and implemented the company’s first embedded mobile help system for the SafetyLink app, improving in-app user support and engagement. Worked closely with the senior app developer to provide input and feedback on all UI copy.
Modernized the documentation framework by introducing a single-source content management system, using research-driven insights to optimize content efficiency and user experience.

2011 - 2012

FUNCTIONAL TRAINER

iTrain Education - London, UK

Worked on large scale SAP implementation at RWE npower, developing SAP CRM and IS-U course material for training of front-line and back-office staff.
Reviewed and edited material for iTrain’s on-site Oracle training developers at EA Games, resulting in enhanced content quality and consistency.
Completed quality reviews and edits of iTrain’s in-house training guides.

2010 - 2011

TECHNICAL AUTHOR

KAL - Edinburgh, UK

Worked with the documentation team to create a web-based user guide for a large, global customer for use with KAL’s product suite of ATM software.
Analysed team workflow and processes; created a new process to consolidate work requests and ensure proper quality reviews.

Education

2019 - 2021

UNIVERSITY OF LIMERICK

Limerick, Ireland

MA in Technical Communication & E-Learning with First Class Honours

The MA in Technical Communication and E-Learning focuses on developing multimedia content and technology-enhanced learning solutions.

2011 - 2013

SIMON FRASER UNIVERSITY

Vancouver, Canada

Technical Communication Certificate

Part-time, online program that teaches key technical communication skills such as technical writing and editing, research analysis, information design, indexing, documentation project management, online documentation, desktop publishing applications and more.

Professional skillset

Content and design leadership - Advanced technical writing and content design skills, experienced in managing the entire content lifecycle from planning through publication for complex enterprise products.
User-centered research and strategy – Skilled in conducting and synthesizing user research to inform product decisions and improve the overall user experience.
Tool proficiency – Proficient with industry-standard tools for documentation, content design, and research (Markdown, Swagger/OpenAPI, Git/GitHub, Figma, Maze).
Team leadership – Experienced in building, mentoring, and managing high-performing design and content teams in fast-paced, agile environments.
Project and priority management – Strong ability to juggle multiple priorities, meet tight deadlines, and deliver high-quality work under pressure.

Languages

English (native)
French (conversational)